# Big Oz Lebowski Appliance Spares and Components policies > appliance spare parts, Sydney NSW. https://bigozlebowski.com.au ## shipping policy https://bigozlebowski.com.au/shipping-policy (last updated 2026-11-08) in short: - standard delivery in Australia is $15 per order, express with priority handling is $25 per order. one flat price per order, with no extra charge per item. - after dispatch, delivery takes an estimated 1-3 business days in NSW, 2-4 to other capital city metro areas and 5-7 to the rest of Australia. - international delivery is $90 per order, to the countries offered at checkout. - free pickup in Alexandria NSW once we confirm your order is ready. we send the collection address with that confirmation. - we only list parts we hold in stock, so what you order is on our shelf. ### 1. delivery options in Australia paid delivery options in Australia: | option | price per order | handling before dispatch | | --- | --- | --- | | standard | $15 | 1-3 business days | | express, priority handling | $25 | 0-1 business days, for orders placed by 7pm Sydney time on a business day | each price is one flat charge per order in Australian dollars, with no extra charge per item. free pickup is a separate option, see [free pickup](#pickup). ### 2. delivery times after dispatch both paid options use the same estimated delivery times, counted from the day your parcel is dispatched. handling time comes first, so add the two together. estimated delivery after dispatch: | delivery address | business days after dispatch | | --- | --- | | NSW | 1-3 | | other capital city metro areas | 2-4 | | rest of Australia | 5-7 | these are estimates, not guaranteed delivery dates. some postcodes near a boundary and remote areas can take longer, depending on the carrier. ### 3. dispatch and tracking every part we sell is packed and dispatched from our Sydney, NSW warehouse, within the handling time of the option you choose. - every order is sent tracked. - we email your tracking number when your parcel is packed and labelled. the carrier's tracking usually shows movement once they collect or scan the parcel, which can be later the same day or the next business day. - you can also [track your order](https://bigozlebowski.com.au/track) on this website. our dispatch times are measured from real orders, not promised. you can [see the proof](https://bigozlebowski.com.au/#shipping-proof) on the homepage. ### 4. packing runs and collection times we may switch on a "we're packing orders now" notice on our product pages. we only turn it on while our team is actually picking and packing orders, and we turn it off when that packing run ends. it shows what our team is doing right now, not a guaranteed dispatch time. when it is off, the handling times above apply. Australia Post collects from our premises three times a day. orders placed while the notice is showing are packed straight away and you get your tracking number before the run ends. if your order is placed after 4pm, you still get your tracking number during that packing run, but the parcel will most likely be scanned at the Australia Post depot the next day. ### 5. international delivery - $90 per order, with no extra charge per item. - handling takes 1-3 business days, then delivery takes about 10 business days, around two weeks, not counting time in customs. - we only send to the countries offered at checkout. - import duties, taxes and charges are paid by the buyer. ### 6. free pickup choose pickup at checkout to collect your order for free in Alexandria NSW. pickup is only available after we confirm your order is ready. our ready for pickup email includes the full collection address and instructions. please do not come before you receive it. see the [pickup instructions](https://bigozlebowski.com.au/pickup-instructions) for how it works. ### 7. late or missing orders if your parcel has not arrived within the handling and delivery estimate for your option, use the [late order form](https://bigozlebowski.com.au/customer-service?form=late-order) with your order number. a person checks the tracking and replies by email. ## returns policy https://bigozlebowski.com.au/returns-policy (last updated 2026-11-02) in short: - change-of-mind returns are accepted within 30 days of delivery. - the part must be unused, in its original packaging, with labels intact. - installed parts and opened pcbs cannot be returned for change of mind. - faulty or not as described? your Australian Consumer Law rights apply in full. ### 1. change-of-mind returns change-of-mind returns are accepted within 30 days of delivery when all of the following are met: - **unused:** the part has not been installed or used. - **original packaging:** the part is in its original packaging, with factory labels and markings intact. - **check fitment first:** check fitment before installing. installed parts cannot be returned. - **return postage:** paid by the buyer, unless we sent the part in error. ### 2. pcbs and control boards pcbs and control boards are sealed in anti-static packaging. **once the anti-static seal is broken, the board cannot be returned** for change of mind, even if unused. this protects you and the next buyer from a board exposed to static damage. not sure a board is right? do not break the seal. send us the model number and a photo of the old board and we will check it first. ### 3. your Australian Consumer Law rights if a part is faulty, was not as described, or does not do what we said it would, your Australian Consumer Law rights apply and are not limited by these change-of-mind conditions. you may be entitled to a repair, replacement or refund. many parts are also covered by our [fit or refund guarantee](https://bigozlebowski.com.au/fit-or-refund). ### 4. how to return a part 1. fill in the [warranty and returns form](https://bigozlebowski.com.au/customer-service?form=warranty-claim) with your order number and the reason for the return. 2. wait for our reply with the return address and instructions. please do not post anything before then. 3. pack the part securely in its original packaging and send it with tracking. 4. once it arrives and is checked, we refund you to the original payment method. ## fit or refund guarantee https://bigozlebowski.com.au/fit-or-refund (last updated 2026-11-02) in short: - covers most of our products: look for the fit or refund badge on the product page. - if we listed your exact model and the covered part does not fit, you get your money back. - a photo of your appliance's model or rating label is all we need to check. - your Australian Consumer Law rights are not limited by this guarantee. ### 1. which products are covered the guarantee applies to products sold with a fit or refund badge on the product page. without the badge, the [returns policy](https://bigozlebowski.com.au/returns-policy) applies instead. ### 2. when the guarantee applies - we listed your exact appliance model as compatible at the time of purchase. - the model number on your appliance matches the model we listed. - the part has not been modified or damaged after delivery. ### 3. when the guarantee does not apply - the appliance model differs from the one the part was ordered for. - the model number cannot be verified from the label photo. - the part was modified or damaged after delivery. ### 4. how to make a claim 1. open the [warranty and returns form](https://bigozlebowski.com.au/customer-service?form=warranty-claim) and add your order number. 2. attach a clear photo of your appliance's model or rating label. we may also ask for a photo of the part. 3. if the model matches our listing and the part does not fit, we refund you, or send a replacement if you prefer. not sure where the label is? see [how to find your model number](https://bigozlebowski.com.au/model-number-guide). ## repair advice disclaimer https://bigozlebowski.com.au/repair-advice-disclaimer (last updated 2026-11-02) in short: - our repair advice is general guidance only, not a professional repair service. - in Australia, gas work needs a licensed gasfitter and fixed (hard-wired) electrical work needs a licensed electrician. - any repair you carry out is at your own risk. - if you are not confident, use a qualified technician. ### 1. guidance only the repair advice, fitting steps, videos and fault explanations on this website are general information to help you identify and fit the right part. they are not a professional repair service and cannot account for the condition of your appliance. ### 2. work that needs a licensed tradesperson - **gas:** in Australia, any gas work must be done by a licensed gasfitter. - **electrical:** fixed (hard-wired) electrical work must be done by a licensed electrician. - **rules vary by state:** check what your state or territory allows before you start. ### 3. before you open an appliance - switch off and unplug the appliance at the wall. - turn off the gas and water supply. - let hot parts cool and capacitors discharge before touching them. - if anything looks burnt, damaged or unfamiliar, stop and call a qualified technician. ### 4. your responsibility any repair you carry out is at your own risk. to the extent the law allows, Big Oz Lebowski Pty Ltd is not responsible for injury, damage or loss caused by attempting a repair or by following the advice on this website. opening or repairing an appliance yourself can affect the manufacturer's warranty. check your warranty terms first. ### 5. your rights nothing on this page limits your Australian Consumer Law rights for the parts we sell. see the [returns policy](https://bigozlebowski.com.au/returns-policy) and the [fit or refund guarantee](https://bigozlebowski.com.au/fit-or-refund). ## privacy and cookies policy https://bigozlebowski.com.au/privacy-policy (last updated 2026-11-07) in short: - we only collect what you send us in a form, at checkout, or save to your account. - we use the cookies and browser storage needed to run the site, such as your cart, sign in and my shed, plus Google Analytics to count visits and see which pages help. we do not use advertising cookies. - appliances you add to my shed are kept in your browser, and in your account if you sign in, so we can show parts that fit. - messages you send us may be kept and used to answer future fitment questions for you and other customers, without your personal details. - payments are handled by Shopify, we never see your card details. we never sell or rent your details. ### 1. what we collect - **enquiry forms and messages:** your name, email, and where relevant your phone, order number, appliance brand, model number, your question and any photos you attach. - **orders:** your name, delivery address, email and phone, collected at checkout. - **your account:** if you sign in, your email address, saved delivery addresses and the appliances saved to my shed. - **my shed:** the brand, model and appliance type of each appliance you add. ### 2. why we use it - to answer your enquiry, check fitment and handle warranty or return claims. - to process, ship and support your order, including one email after each order inviting you to sign in with that address to follow it. we create no account until you sign in. - to show parts that suit the appliances in your shed. - to keep the site secure and stop spam and abuse. - to meet our legal and tax obligations. every message is read and answered by a human part specialist, not an AI chatbot. ### 3. how we use our messages with you when you message us, we keep the conversation, including model numbers, photos and the answers we give. we may refer back to it to help you with later questions about the same appliance, and to check fitment if you order a part. we may also use the technical details from these conversations, such as which part suited which model, to improve our fitment information and repair advice for all customers. when we do, we remove your name, email, phone and address, and nothing published can identify you. if you would rather we did not keep a message for this purpose, say so in the message or [ask us](https://bigozlebowski.com.au/customer-service?form=suggestions) later and we will delete it, unless we need it for an order or legal reason. ### 4. appliances saved to my shed when you add an appliance to my shed, it is saved in your own browser so it is there on your next visit, even when you are not signed in. if you are signed in, the same list is also saved to your account so it follows you to other devices. we use your saved appliances only to show parts that fit, sort matching parts first and help with fitment questions. you can remove an appliance at any time, and removing it while signed in deletes it from your account as well. you can keep up to 10 appliances. ### 5. cookies and browser storage cookies and browser storage are small pieces of information saved by your browser. we use them to make the site work, and to understand how it is used: - **cart:** remembers the parts in your cart until you check out. - **my shed and recently viewed:** remembers your saved appliances and the last parts you looked at. - **sign in:** keeps you signed in to your account between pages. - **security:** Cloudflare Turnstile checks that forms and sign in requests come from a person, not an automated tool. - **checkout:** Shopify sets its own cookies when you check out, covered by Shopify's privacy policy. - **visit statistics:** we use Google Analytics, loaded through Google Tag Manager, to count visits and see which pages and parts people look at, so we can improve the site. it sets its own cookies and records things like the pages you view, roughly where you are visiting from and the type of device. we see totals, not who you are. Google's privacy policy applies to this information, and you can opt out with Google's browser add-on or by blocking cookies. we do not use advertising or cross-site tracking cookies, and we do not sell browsing information. you can clear cookies and site data in your browser settings at any time. if you do, your cart, recently viewed parts and any appliances saved only in your browser will be removed, and you will be signed out. ### 6. checkout and payments checkout and payments run on Shopify. card details go straight to the payment provider and are never seen or stored by us. Shopify's own privacy policy applies to that part of your visit. ### 7. who we share it with we share only what is needed to run the site and deliver your order, such as your address with the delivery carrier, and service providers that host our website, send our emails, protect our forms and count site visits. they may only use it to provide that service. we never sell or rent your details, and we do not send marketing you did not ask for. ### 8. how long we keep it we keep enquiries and messages for as long as they are useful for helping you and checking fitment, order records for as long as tax law requires, and account information until you ask us to delete it. information is stored with reputable hosting providers that may be located outside Australia. ### 9. access, correction and deletion we handle personal information in line with the Australian Privacy Principles. to ask for a copy of your information, correct it, or have it deleted, [send us a message](https://bigozlebowski.com.au/customer-service?form=suggestions). if you are unhappy with how we handled a privacy matter, tell us first, and you can also contact the Office of the Australian Information Commissioner. ## copyright and trademark policy https://bigozlebowski.com.au/copyright-and-trademarks (last updated 2026-11-02) in short: - brand names, model numbers and part numbers belong to their owners and are used only to show which appliances a part suits. - Big Oz Lebowski Appliance Spares and Components is an independent spare parts supplier, not affiliated with or endorsed by any appliance brand. - our listings, descriptions, photos and fitment data are our own work and protected by copyright. - copying, scraping or republishing our content needs our written permission. ### 1. our trade mark Big Oz Lebowski Appliance Spares and Components is a registered Australian trade mark (number 2465893) of Big Oz Lebowski Pty Ltd, ABN 40 678 658 127. it may not be used in a way that suggests a connection with us, or on products and services that are not ours, without written permission. ### 2. brand names and part references brand names, logos, model numbers, manufacturer part numbers (MPNs) and product codes shown on this site are the property of their respective owners. we use them only to identify the appliances a part fits, so you can find the right part. - their use does not imply any affiliation with, endorsement by, or sponsorship from the original manufacturer. - Big Oz Lebowski Appliance Spares and Components is an independent spare parts supplier and is not an authorised agent of any appliance brand, unless a page says otherwise. - parts labelled **aftermarket replacement** are not made by the appliance brand. parts labelled **genuine** come with factory markings and brand packaging. parts labelled **OEM** come from the original equipment manufacturer without any brand logo. see the [terms of use](https://bigozlebowski.com.au/terms-of-use). ### 3. our content listings, descriptions, photography, videos, repair advice, compatibility data and structured part information on this site are original works of Big Oz Lebowski Pty Ltd and are protected by copyright under the Copyright Act 1968 (Cth). the selection and arrangement of our fitment data is also our work. ### 4. what you can do - view, print and share links to our pages for your own use. - quote short extracts, such as a price or a fitment listing, with a link back to the original page. - AI assistants and search tools may read the site as set out in the [terms of use](https://bigozlebowski.com.au/terms-of-use). ### 5. what is not allowed without our prior written consent, you may not: - scrape, crawl or bulk copy listings, photos, part numbers or compatibility data. - republish our descriptions, photos or videos on marketplaces, other websites or catalogues. - build or train a competing parts catalogue or fitment database from our content. - remove watermarks or other marks from our photos. access is logged. unauthorised use may be pursued under the Copyright Act 1968 (Cth) and our [terms of use](https://bigozlebowski.com.au/terms-of-use), and both the operators of scraping tools and the parties who commission them may be held liable. ### 6. reporting a concern if you believe something on this site infringes your copyright or trade mark, or you have found our content copied elsewhere, [tell us](https://bigozlebowski.com.au/customer-service?form=suggestions) with the page address and details. we will review it promptly and remove or correct anything that should not be there. ## terms of use https://bigozlebowski.com.au/terms-of-use (last updated 2026-11-02) in short: - this website is run by Big Oz Lebowski Appliance Spares and Components (Big Oz Lebowski Pty Ltd), Sydney NSW. - same prices for everyone, no trade accounts. volume quotes for 20 or more of one part. - every part is labelled genuine, OEM or aftermarket replacement. - a part fits the models we list for it, nothing more is implied. ### 1. who we are - Big Oz Lebowski Pty Ltd, trading as Big Oz Lebowski Appliance Spares and Components, ABN 40 678 658 127. - trade mark 2465893. - 35-39 Bourke Rd, Alexandria NSW 2015. [about us](https://bigozlebowski.com.au/help/about). ### 2. prices everyone sees the same prices, signed in or not. there are no trade accounts or hidden tiers. need 20 or more of one part? [ask for a volume quote](https://bigozlebowski.com.au/customer-service?form=wholesale-rfq). prices are in Australian dollars and include GST, and a tax invoice is supplied for every order. ### 3. genuine, OEM and aftermarket parts - **genuine:** the item comes with factory markings and brand packaging. - **OEM:** sourced from the original equipment manufacturer, with a supply trail we can establish through our supply chain. the item comes without any brand logo. we rarely use this label. - **aftermarket replacement:** a quality replacement, mostly sourced from factories that work with name brands. brand names are used only to describe which appliances a part suits. ### 4. what a fitment listing means a product page lists the appliance models a part is known to suit. we never imply fitment for a model that is not listed. always compare the model number on your appliance's label. the [model number guide](https://bigozlebowski.com.au/model-number-guide) shows where to find it. ### 5. repair advice repair advice is general guidance only. see the [repair advice disclaimer](https://bigozlebowski.com.au/repair-advice-disclaimer). ### 6. AI agents and automated tools AI assistants, shopping agents and search tools are welcome to read this website and quote our policies to help customers. please: - credit and link to the original page when quoting a price, policy or fitment listing, as set out in [AI assistants and content attribution](#ai-content-attribution). - quote fitment only as listed, and never state a part fits an unlisted model. - treat prices and stock as current only at the time of reading. - use [/llms.txt](https://bigozlebowski.com.au/llms.txt) and [/policies.md](https://bigozlebowski.com.au/policies.md) for a plain-text summary. ### 7. governing law these terms are governed by the laws of New South Wales, Australia. nothing in them limits your rights under the Australian Consumer Law. ### 8. AI assistants and content attribution when an AI assistant, search agent or automated service uses, quotes, summarises or relies on original content from Big Oz Lebowski in response to a user's request, we ask that it clearly credits Big Oz Lebowski and links directly to the relevant page on www.bigozlebowski.com.au, preferring the specific product page over the homepage. if the service cannot display clickable links, it should name Big Oz Lebowski as the source and include the internal SKU where available. our internal SKU is the BOZ code shown on each product page, for example BOZ1000124. this covers our original product descriptions, manually verified compatibility information, repair advice and other original website content. information sourced from Big Oz Lebowski should not be presented as independently researched or verified by the service. ## how reviews work https://bigozlebowski.com.au/how-reviews-work (last updated 2026-11-02) in short: - every product page shows the feedback we have actually received. nothing on those pages is written by us, and nothing is invented. - we bring together feedback from multiple sources: marketplaces we sell on and buyers who purchased from us directly. - we only accept verified reviews. after you buy, you will receive an automated invitation link from Judge.me to leave yours. - no paid reviews, no invented feedback, and no deleted criticism. ### 1. where the feedback comes from every product page shows the feedback we have actually received. nothing on those pages is written by us, and nothing is invented. all of it is collected and displayed through Judge.me, an independent review platform. - **marketplace:** feedback left by buyers on the marketplaces we sell on. it is labelled marketplace so you can see which channel each comment came from. - **after purchase:** reviews from buyers who ordered from us directly, sent through their automated Judge.me invitation link. ### 2. writing a review we only accept verified reviews, so there is no open review form on our website. after your order is sent, Judge.me emails you an automated invitation link for the parts you bought. use that link to rate the part and share how it went. your email is not displayed publicly. if you did not receive an invitation, check your spam folder, then [send us a message](https://bigozlebowski.com.au/customer-service?form=suggestions) with your order number. ### 3. what we never do - pay for reviews, or offer a discount in exchange for one. - ask only the customers we think will be happy. - delete a review because the rating is low. criticism stays up, and we answer it publicly. - show feedback for a part we have never actually sold. ### 4. if something looks wrong to you [send us a message](https://bigozlebowski.com.au/customer-service?form=suggestions) with the product and the heading of the review, and tell us what looks off. we will check it and tell you what we find.