suggestions and complaints
we're an online-first business, and we aim to respond to all support tickets as quickly as possible. don't just take our word for it. check out our response statistics below.
how we handle this
- a person reads every message and replies by email.
- complaints go straight to the owners, not into a queue.
all messages and enquiries will be reviewed and replied by a human part specialist, not an AI chatbot.
how quickly we reply
figures will appear here
why buy from big oz lebowski
- fit or refund guarantee on most products: if a covered part does not fit, you get your money back. details
- in stock only, if it is listed it is on our shelf
- honest labels, if we say genuine it arrives with factory labels and markings
- trust matters, Australia runs on trust: what comes around goes around
- when you contact us, you are speaking with a human not an AI. we respect our customers
- Aussie business, sydney based, we pack and post from alexandria and pay Australian tax
