shipping policy

1. delivery options in Australia

each price is one flat charge per order in Australian dollars, with no extra charge per item. free pickup is a separate option, see free pickup.

2. delivery times after dispatch

both paid options use the same estimated delivery times, counted from the day your parcel is dispatched. handling time comes first, so add the two together.

these are estimates, not guaranteed delivery dates. some postcodes near a boundary and remote areas can take longer, depending on the carrier.

3. dispatch and tracking

every part we sell is packed and dispatched from our Sydney, NSW warehouse, within the handling time of the option you choose.

• every order is sent tracked.
• we email your tracking number when your parcel is packed and labelled. the carrier's tracking usually shows movement once they collect or scan the parcel, which can be later the same day or the next business day.
• you can also track your order on this website.

our dispatch times are measured from real orders, not promised. you can see the proof on the homepage.

4. packing runs and collection times

we may switch on a "we're packing orders now" notice on our product pages. we only turn it on while our team is actually picking and packing orders, and we turn it off when that packing run ends. it shows what our team is doing right now, not a guaranteed dispatch time. when it is off, the handling times above apply.

Australia Post collects from our premises three times a day. orders placed while the notice is showing are packed straight away and you get your tracking number before the run ends.

if your order is placed after 4pm, you still get your tracking number during that packing run, but the parcel will most likely be scanned at the Australia Post depot the next day.

5. international delivery

• $90 per order, with no extra charge per item.
• handling takes 1-3 business days, then delivery takes about 10 business days, around two weeks, not counting time in customs.
• we only send to the countries offered at checkout.
• import duties, taxes and charges are paid by the buyer.

6. free pickup

choose pickup at checkout to collect your order for free in Alexandria NSW. pickup is only available after we confirm your order is ready.

our ready for pickup email includes the full collection address and instructions. please do not come before you receive it. see the pickup instructions for how it works.

7. late or missing orders

if your parcel has not arrived within the handling and delivery estimate for your option, use the late order form with your order number. a person checks the tracking and replies by email.