returns policy

1. change-of-mind returns

change-of-mind returns are accepted within 30 days of delivery when all of the following are met:

• unused: the part has not been installed or used.
• original packaging: the part is in its original packaging, with factory labels and markings intact.
• check fitment first: check fitment before installing. installed parts cannot be returned.
• return postage: paid by the buyer, unless we sent the part in error.

2. pcbs and control boards

pcbs and control boards are sealed in anti-static packaging. once the anti-static seal is broken, the board cannot be returned for change of mind, even if unused. this protects you and the next buyer from a board exposed to static damage.

not sure a board is right? do not break the seal. send us the model number and a photo of the old board and we will check it first.

3. your Australian Consumer Law rights

if a part is faulty, was not as described, or does not do what we said it would, your Australian Consumer Law rights apply and are not limited by these change-of-mind conditions. you may be entitled to a repair, replacement or refund.

many parts are also covered by our fit or refund guarantee.

4. how to return a part

1. fill in the warranty and returns form with your order number and the reason for the return.
2. wait for our reply with the return address and instructions. please do not post anything before then.
3. pack the part securely in its original packaging and send it with tracking.
4. once it arrives and is checked, we refund you to the original payment method.