fit or refund guarantee

last updated 2 november 2026

1. which products are covered

the guarantee applies to products sold with a fit or refund badge on the product page. without the badge, the returns policy applies instead.

2. when the guarantee applies

  • we listed your exact appliance model as compatible at the time of purchase.
  • the model number on your appliance matches the model we listed.
  • the part has not been modified or damaged after delivery.

3. when the guarantee does not apply

  • the appliance model differs from the one the part was ordered for.
  • the model number cannot be verified from the label photo.
  • the part was modified or damaged after delivery.

4. how to make a claim

  1. open the warranty and returns form and add your order number.
  2. attach a clear photo of your appliance's model or rating label. we may also ask for a photo of the part.
  3. if the model matches our listing and the part does not fit, we refund you, or send a replacement if you prefer.

not sure where the label is? see how to find your model number.

questions? make a claim, a human part specialist replies by email.

right to repair manifesto

You bought it, you own it, and you should be able to fix it.Australian households deserve access to genuine spare parts,clear part numbers and honest fitment information,without replacing an entire appliancewhen something small breaks.

We do our best to make spare parts easy to find.

  • in stock only: if it is listed it is on our shelf
  • honest labels: if we say genuine it arrives with factory labels and markings
  • we pack and post from Alexandria NSW
  • fit or refund guarantee on most products

need a hand?

got a question about a part or an order? drop us a message and we'll get back to you as soon as we can.

customer service

need a hand?

got a question about a part or an order? drop us a message and we'll get back to you as soon as we can.

customer service