privacy and cookies policy

1. what we collect

• enquiry forms and messages: your name, email, and where relevant your phone, order number, appliance brand, model number, your question and any photos you attach.
• orders: your name, delivery address, email and phone, collected at checkout.
• your account: if you sign in, your email address, saved delivery addresses and the appliances saved to my shed.
• my shed: the brand, model and appliance type of each appliance you add.

2. why we use it

• to answer your enquiry, check fitment and handle warranty or return claims.
• to process, ship and support your order, including one email after each order inviting you to sign in with that address to follow it. we create no account until you sign in.
• to show parts that suit the appliances in your shed.
• to keep the site secure and stop spam and abuse.
• to meet our legal and tax obligations.

every message is read and answered by a human part specialist, not an AI chatbot.

3. how we use our messages with you

when you message us, we keep the conversation, including model numbers, photos and the answers we give. we may refer back to it to help you with later questions about the same appliance, and to check fitment if you order a part.

we may also use the technical details from these conversations, such as which part suited which model, to improve our fitment information and repair advice for all customers. when we do, we remove your name, email, phone and address, and nothing published can identify you.

if you would rather we did not keep a message for this purpose, say so in the message or ask us later and we will delete it, unless we need it for an order or legal reason.

4. appliances saved to my shed

when you add an appliance to my shed, it is saved in your own browser so it is there on your next visit, even when you are not signed in. if you are signed in, the same list is also saved to your account so it follows you to other devices.

we use your saved appliances only to show parts that fit, sort matching parts first and help with fitment questions. you can remove an appliance at any time, and removing it while signed in deletes it from your account as well. you can keep up to 10 appliances.

5. cookies and browser storage

cookies and browser storage are small pieces of information saved by your browser. we use them to make the site work, and to understand how it is used:

• cart: remembers the parts in your cart until you check out.
• my shed and recently viewed: remembers your saved appliances and the last parts you looked at.
• sign in: keeps you signed in to your account between pages.
• security: Cloudflare Turnstile checks that forms and sign in requests come from a person, not an automated tool.
• checkout: Shopify sets its own cookies when you check out, covered by Shopify's privacy policy.
• visit statistics: we use Google Analytics, loaded through Google Tag Manager, to count visits and see which pages and parts people look at, so we can improve the site. it sets its own cookies and records things like the pages you view, roughly where you are visiting from and the type of device. we see totals, not who you are. Google's privacy policy applies to this information, and you can opt out with Google's browser add-on or by blocking cookies.

we do not use advertising or cross-site tracking cookies, and we do not sell browsing information. you can clear cookies and site data in your browser settings at any time. if you do, your cart, recently viewed parts and any appliances saved only in your browser will be removed, and you will be signed out.

6. checkout and payments

checkout and payments run on Shopify. card details go straight to the payment provider and are never seen or stored by us. Shopify's own privacy policy applies to that part of your visit.

7. who we share it with

we share only what is needed to run the site and deliver your order, such as your address with the delivery carrier, and service providers that host our website, send our emails, protect our forms and count site visits. they may only use it to provide that service. we never sell or rent your details, and we do not send marketing you did not ask for.

8. how long we keep it

we keep enquiries and messages for as long as they are useful for helping you and checking fitment, order records for as long as tax law requires, and account information until you ask us to delete it. information is stored with reputable hosting providers that may be located outside Australia.

9. access, correction and deletion

we handle personal information in line with the Australian Privacy Principles. to ask for a copy of your information, correct it, or have it deleted, send us a message. if you are unhappy with how we handled a privacy matter, tell us first, and you can also contact the Office of the Australian Information Commissioner.