repair advice disclaimer

last updated 2 november 2026

1. guidance only

the repair advice, fitting steps, videos and fault explanations on this website are general information to help you identify and fit the right part. they are not a professional repair service and cannot account for the condition of your appliance.

2. work that needs a licensed tradesperson

  • gas: in Australia, any gas work must be done by a licensed gasfitter.
  • electrical: fixed (hard-wired) electrical work must be done by a licensed electrician.
  • rules vary by state: check what your state or territory allows before you start.

3. before you open an appliance

  • switch off and unplug the appliance at the wall.
  • turn off the gas and water supply.
  • let hot parts cool and capacitors discharge before touching them.
  • if anything looks burnt, damaged or unfamiliar, stop and call a qualified technician.

4. your responsibility

any repair you carry out is at your own risk. to the extent the law allows, Big Oz Lebowski Pty Ltd is not responsible for injury, damage or loss caused by attempting a repair or by following the advice on this website.

opening or repairing an appliance yourself can affect the manufacturer's warranty. check your warranty terms first.

5. your rights

nothing on this page limits your Australian Consumer Law rights for the parts we sell. see the returns policy and the fit or refund guarantee.

questions? ask a part specialist, a human part specialist replies by email.

right to repair manifesto

You bought it, you own it, and you should be able to fix it.Australian households deserve access to genuine spare parts,clear part numbers and honest fitment information,without replacing an entire appliancewhen something small breaks.

We do our best to make spare parts easy to find.

  • in stock only: if it is listed it is on our shelf
  • honest labels: if we say genuine it arrives with factory labels and markings
  • we pack and post from Alexandria NSW
  • fit or refund guarantee on most products

need a hand?

got a question about a part or an order? drop us a message and we'll get back to you as soon as we can.

customer service

need a hand?

got a question about a part or an order? drop us a message and we'll get back to you as soon as we can.

customer service