warranty and returns
we're an online-first business, and we aim to respond to all support tickets as quickly as possible. don't just take our word for it. check out our response statistics below.
how we handle this
- parts that have been modified or damaged after delivery are not covered.
- we only accept pcb returns if the seal is not broken.
- consumables cannot be returned if the box is opened.
- for items worth over 100 AUD or with a genuine badge, a licensed technician report proving the manufacturing fault is required.
- we don't charge any restocking fee for returns.
- return postage is the responsibility of the buyer unless the item is proven faulty or was sent incorrectly by us.
- next step: we assess your claim promptly and let you know what happens next by email.
- this does not limit your rights under the Australian Consumer Law.
all messages and enquiries will be reviewed and replied by a human part specialist, not an AI chatbot.
how quickly we reply
figures will appear here
why buy from big oz lebowski
- fit or refund guarantee on most products: if a covered part does not fit, you get your money back. details
- in stock only, if it is listed it is on our shelf
- honest labels, if we say genuine it arrives with factory labels and markings
- trust matters, Australia runs on trust: what comes around goes around
- when you contact us, you are speaking with a human not an AI. we respect our customers
- Aussie business, sydney based, we pack and post from alexandria and pay Australian tax
