why does my dishwasher basket catch or come off its track?
a missing wheel or broken retaining clip can make a dishwasher basket catch, tilt or come off its track. a bent rail or damaged basket can feel similar, so inspect the damage before buying a wheel.
switch off and let the dishwasher cool, then empty the basket. remove it only by the documented release method and support it securely before looking at the wheel, clip and mounting wire. do not force a loaded basket along the rail.
the linked wheel guide concerns matching clip-on wheels on removable baskets. riveted runners and height-adjuster assemblies are different repairs, not alternatives for the same instructions. a replacement must engage securely and roll freely on an undamaged mount.
a bent rail, broken mounting wire or different attachment needs further advice. do not bend the basket to accept an unsuitable wheel or dismantle the runner to make it fit.
possible causes
- a cracked or missing wheel
- a broken wheel-retaining clip
- a bent rail or distorted basket
solutions
diy warning
working on appliances can involve mains electricity, water and moving parts. always disconnect power and water before you start. in Australia, gas work must be done by a licensed gasfitter, and fixed (hard-wired) electrical work by a licensed electrician. everything on this site is guidance only, and any repair you carry out is at your own risk. we are not responsible for any damage or injury caused by attempting a repair. if you are not confident, please use a qualified technician.
