how to report an insect-killer uv tube problem for service
note whether one or both tubes have stopped lighting, then leave fault finding and tube replacement to service personnel. the linked 1315237 pack contains two 18 W T8 uv tubes with G13 ends; starters are not included.
the light attracts insects towards the grid. it does not power the grid, and visible light alone does not establish uv output.
- repair type
- technician service
- difficulty
- moderate
scope: the 1004103 manual requires a service agent or recommended qualified technician. keep hands and tools outside the case. tube lengths are recorded as about 600-605 mm with inconsistent pin inclusion; length alone cannot confirm fit.
diy warning
working on appliances can involve mains electricity, water and moving parts. always disconnect power and water before you start. in Australia, gas work must be done by a licensed gasfitter, and fixed (hard-wired) electrical work by a licensed electrician. everything on this site is guidance only, and any repair you carry out is at your own risk. we are not responsible for any damage or injury caused by attempting a repair. if you are not confident, please use a qualified technician.
i agree, show repair advice
steps
- note which tube stopped
record whether one or both tubes stopped lighting and read the external model. don't reach through the cage or open the unit to read tube markings.
- unplug the unit
disconnect it and keep it out of use. keep hands and tools outside the protective case. for 1004103, tube replacement must be done by a service agent or recommended qualified technician.
- arrange the tube check
have the repairer check whether the tube or another part has failed. they need to compare the old tube's markings, rating, length and ends, and check the product page before fitting and testing.
- check after service
the tubes should light with the protective case in place. lighting alone does not measure uv output or guarantee pest control.
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