why do plates keep tipping over in my DishDrawer?

plates can tip when an adjustable holder is set incorrectly, obstructed or damaged. check the spacing and visible prongs and clips before assuming a new insert is needed.

switch off, let the drawer cool and remove the dishes before inspecting it. the 523649 holder uses a front handle to move the tines closer for small plates or further apart for deeper bowls. a larger cutlery basket can obstruct it on DD60DCX7; forcing the insert past the basket is not a solution.

use the linked adjustable-insert guide when the holder itself is damaged or missing and the base rack remains sound. the supplied assembly includes fixed and moving tine sections and clips, not a complete base rack. check the exact drawer model, attachment shape and basket clearance before selecting it.

first checks

  1. check spacing and clearance

    with the drawer cool and empty, inspect the holder, front slider and space beside the basket without forcing the assembly.

solutions

diy warning

working on appliances can involve mains electricity, water and moving parts. always disconnect power and water before you start. in Australia, gas work must be done by a licensed gasfitter, and fixed (hard-wired) electrical work by a licensed electrician. everything on this site is guidance only, and any repair you carry out is at your own risk. we are not responsible for any damage or injury caused by attempting a repair. if you are not confident, please use a qualified technician.

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We do our best to make spare parts easy to find.

  • in stock only: if it is listed it is on our shelf
  • honest labels: if we say genuine it arrives with factory labels and markings
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customer service

need a hand?

got a question about a part or an order? drop us a message and we'll get back to you as soon as we can.

customer service