why is my vacuum cleaner not picking up properly?

reduced vacuum pickup can start with a restriction between the floorhead and filters. a bag or bin needing attention, blocked detachable airway or dirty filter is worth checking before assuming motor failure.

switch off and unplug, or use the removable-battery isolation method specified by the manual. check normal hose, wand and head connections for reachable debris without pushing rods through them. leave powered hoses assembled.

the linked airflow guide explains emptying a bin or seating the correct new bag. do not reuse a disposable bag or force its compartment closed. only wash filters marked washable and let them dry completely; replacement-only exhaust filters need different care.

if pickup is poor because the brush has stopped, use the separate linked roller guide. continued overheating, inaccessible blockage or poor suction after appropriate maintenance needs service. do not dismantle the motor or battery.

possible causes

  • the bag or bin needs emptying or replacement
  • a filter is clogged
  • the hose, wand or floorhead is obstructed

solutions

diy warning

working on appliances can involve mains electricity, water and moving parts. always disconnect power and water before you start. in Australia, gas work must be done by a licensed gasfitter, and fixed (hard-wired) electrical work by a licensed electrician. everything on this site is guidance only, and any repair you carry out is at your own risk. we are not responsible for any damage or injury caused by attempting a repair. if you are not confident, please use a qualified technician.

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right to repair manifesto

You bought it, you own it, and you should be able to fix it.Australian households deserve access to genuine spare parts,clear part numbers and honest fitment information,without replacing an entire appliancewhen something small breaks.

We do our best to make spare parts easy to find.

  • in stock only: if it is listed it is on our shelf
  • honest labels: if we say genuine it arrives with factory labels and markings
  • we pack and post from Alexandria NSW
  • fit or refund guarantee on most products

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got a question about a part or an order? drop us a message and we'll get back to you as soon as we can.

customer service

need a hand?

got a question about a part or an order? drop us a message and we'll get back to you as soon as we can.

customer service