why is my washing machine or washer-dryer not taking in water?
a washer that is not taking in water may be waiting to start, or water may not be reaching it. check the door and programme controls before assuming the inlet valve has failed.
confirm the door is clear of trapped clothing and closed gently. check delayed start and control-lock settings and use the model's normal start sequence. the linked start-and-door guide covers those conditions without bypassing safety.
then check the machine's tap and whether other household taps have their usual supply. inspect only visible hose for a bend or trapping. switch off before easing a safely reachable bend; do not pull fittings, dismantle a safety hose or move a heavy connected appliance.
the linked supply guide separates household supply trouble from an appliance fault. close the tap for a leak or damaged hose and seek help. if supply is normal but filling still fails, arrange appliance service.
possible causes
- the supply tap is closed
- the inlet hose is kinked or trapped
- the door or programme controls are preventing the wash starting
solutions
- how to check water supply to a washing machine or washer-dryercheck the tap, household supply and visible hose. ease only a reachable bend with the machine off; leave fittings assembled and retry once only if there is no leak or damage.
- what to check when a washing machine will not start or unlockfor a failed start, check clothing at the door and normal control settings. for a locked door, check water or cooling conditions and wait for the proper release.
diy warning
working on appliances can involve mains electricity, water and moving parts. always disconnect power and water before you start. in Australia, gas work must be done by a licensed gasfitter, and fixed (hard-wired) electrical work by a licensed electrician. everything on this site is guidance only, and any repair you carry out is at your own risk. we are not responsible for any damage or injury caused by attempting a repair. if you are not confident, please use a qualified technician.
